Globally Experienced IT Director


Following  the three R’s: *Respect for self ***Respect for others and ***Responsibility for all your actions.


Oliver Schmid

Greater Los Angeles area – oschmid14@gmail.com


Director of IT

Director Information SystemsProject Manager Information Systems • Outsourcing Expert

Expertise: Project Management / Project Vision & Planning / IT Vendor Management

Success driven IT Leader offering 18+ years of success and expertise in managing data centers, deploying enterprise application solutions, implementing domestic and global scalable IT infrastructures and creating and leading teams. Excel in delivering high return on technology investments, instituting cost effective technologies, increase revenue streams through introduction of new technology services. Recognized for strength in integrating cross-functional applications and technologies built on common data, tools and processes.

  • Aligning Information Technology plans with strategic business objectives, including revenue growth and profitability through effective collaboration with key stakeholders.
  • Reorganizing dysfunctional IT departments.
  • Directing & managing complete IT Operations (Data Center, Telecomm, Video Conf., Infrastructure, general IT operations.
  • Project Manager of 3 full life-cycle SAP implementations and 3 upgrades (4.6c to ECC 6.0)
  • Lowering network operations cost by over 60% though contract negotiations and outsourcing.
  • Reduced yearly telecommunication cost by 70% or $200,000 through implementation of VoIP technology and successful contract negotiation with service providers

KEY PROJECTS


  • Performed analysis and benchmarking of various ERP Systems for a client in Montreal Canada. Made proposal for ERP Solution that provides the most effective outcome for the organization by replacing five standalone non-integrated island solutions with one completely integrated ERP Solution. ERP Solution will improve forecasting and planning accuracy and reduce month-end closing procedures from 10 business days to two business days.
  • Built an IT infrastructure, implemented technologies and cross-functional solutions to improve sales and production forecast and increase stock turnover from 12 weeks to 7 weeks in order to support an increase in sales of 75% within 1 year and 150% within 5 years and a gross-margin improvement of 300% over the same time period.
  • Successful at implementing SAP in two facilities (Manufacturing and Sales & Distribution) seamlessly, which ensured there was no disruption to Customer delivery.
  • Leadership in successfully outsourcing the customer care function in a matrix environment (offshore/onshore/domestic) for call escalation, which improved customer service by enabeling timely customer-support. Demonstrated success by reducing call abandonment from 75% to less than 1% and guaranteeing that all calls are answered after no more than three rings, without increasing call center operating cost and at the same time reducing product return rate by 60%.

CAREER HISTORY & ACCOMPLISHMENTS


03/2011 – Present American Honda Motor Co. Inc. / Torrance, CA

Project Manager SAP & EDI at the Information Services Division

Managing initiatives & projects to improve and optimize current business processes and increase process efficiencies.

Managing outsourcing EDI to an Integrated Service Provider project. This included sourcing potential vendors via RFI and selecting potential candidates using a detailed RFP process.

Resulting in …

     … 85 to 90% cost reduction in onboarding new trading partners through improved EDI integration into SAP by building canonical backend integration files and from SAP

    … Improving trading partner efficiencies and eliminating charge backs.

Managing a project to outsource LTL Freight Cost Optimization by sending delivery orders from SAP to third party freight optimization services who in return will consolidate shipment orders and provide least cost carriers, which in return will be loaded into SAP.

2008 – Present 4954 IT Consulting, LLC / El Segundo, CA

IT Management Consultant

Contract: ELOPAK, INC. – North America – 01/2010 – 03/2011

  • Coordinating and creating a local project team for a new JEEVES ERP Systems Roll-Out
  • Creating a project plan using Microsoft Project.
  • Performing “Project Life Cycle Management”  (PLM) through WINDCHILL
  • Creating and coordinating the Blueprint phase of the project.
  • Project Coordinator in defining new Corporate Data Standard (CDS) for current and future Jeeves ERP Implementations (Article Master, Customer Master, Vendor Master, Routing, BOM) that comply with the interfaces reporting to financial corporate back-end-systems like Hyperion and Portolan.
  • Developing and proof reading macros using the Jeeves Macro Language (JML).
  • Coordinate testing, cut-over and developing a go-live contingency plan

Contract: ELOPAK, INC. – North America – 05/2009 – 09/2009

  • Performing a pre-study for a potential JEEVES ERPSystems roll-out at Montreal Canada location, including:
    • Analyzing of current business and manufacturing processes.
    • Performing benchmarking against other possible ERP Solutions, like SAP, GENIUS and MS DYNAMIX.

Contract: NOVAIDEA for client PETROBAS – Buenos Aires/Argentina. 11/2007 – 11/2008

Project Management Gap – Analysis SAP Roll-out South America

  • Consultation and Project Management for designing and developing SAP add-on module to calculate government royalties (tax) for oil extraction and oil refinery.
  • Managing the project effectively, and reducing development time, delivering final solution ahead of scheduled plan and below budget.

Contract: ATOS-ORIGIN for client SYMRISE – Holzminden / Germany

Project Management Gap – Analysis SAP Roll-out South America

Tasks included:

  • Evaluate/Analyze a previously aborted SAP Rollout for subsidiary in Argentina
  • Coordinate and evaluate, together with ATOS-ORIGIN technical Module Consultants, status of aborted rollout and make proposal on how to continue with new rollout.
  • Oversee and manage the gap analysis
  • Gathering the findings and presenting the result to Management and Steeringboard

2002 – 2008 KARCHER USA / Duluth, GA

Director of IT

  • Manage the Operations of the IT Infrastructure encompassing Data Centers, Data and Communications Networks, Servers, Desktops, Peripherals and Applications.
  • Project Manager for 3 SAP Implementations; including the modules, FI/CO – SD – MM – PP
  • PM – Implementation of inhouse and outsourced EDI Solutions integration into SAP.
  • Automation of A/R and A/P, including integration between SAP and banking systems, which resulted in improved cash flow and a better and timelier financial reporting.
  • Implementing new forecasting and demand planning tool (Demand Solutions) to assist in a better sales forecasting, this in return resulted in improved stock turnover.
  • IT PM during multiple logistics outsourcing projects to various 3PL providers.
  • Leading role in shaping global information technology strategy by building, with German HQ, a worldwide IT and Communication Network.
  • Outsourcing of local data center operations, resulting in decrease of IT assets by 50%, and reduction in IT operations and maintenance cost by 50%.
  • Developed and implemented disaster recovery plan.
  • Implemented VoIP Telephone System; allowing 50% reduction in communication cost.
  • Implemented VoIP Connectivity between various locations (onshore/offshore/nearshore), which allowed “no-cost” call routing between locations.
  • Reduced yearly telecommunication cost by 70% or $200,000 through implementation of VoIP technology and successful contract negotiation with service providers.
  • Sourced and implemented CRM technology RightNow,  providing extended customer care support 24/7, which lead to 60% reduction in support calls and increased customer satisfaction. Offering more personalized service through tracking of previous support interactions.

1991 – 2001 KARCHER USA / Rancho Cucamonga, CA

MIS Manager

  • Project Management (PM) for all IT Initiatives related to first 3PL outsourcing project.
  • Design and built new data center at newly acquired facility and moved existing manufacturing data center from old location to new location with nearly no downtime.
  • PM inbound call center outsourcing to the Philippines, including defining and implementing required security protocols for backend integration into NIXODRF ERP.
  • Defining and implementing new business processes in regards to call center outsourcing.
  • Efficiency evaluation of domestic call center and offshore outsourcing of level one support.
  • Project team member in financial turn-around project.
  • Setup of a US based call center to support retail and end-user sales.
  • Change from mainframe environment to Client/Server environment.
  • Introduced and implemented EDI operations.
  • Designed, developed and implemented data warehouse solution (MS ACCESS), allowing for improved and more accurate reporting and sales & financial forecasting.
  • Designed,  developed and maintained first ever world wide company web site in 1995.

1988 – 1991 ALFRED KARCHER GmbH & Co KG / Winnenden/Germany

Project Manager & Business Analyst

  • Deployed by HQ to manage project setup of IT infrastructure and ERP Solution at newly acquired manufacturing facility in California.
  • Analyzing operational IT business processes and defining and implementing new IT business processes.

Business Analyst & Programmer

  • Supporting 29 foreign sales & distribution subsidiaries in ERP Solution NIXDORF COMET.
  • Customizing of NIXDORF ERP solution to fit business need.
  • Developing and implementing new add-on solutions for NIXDORF ERP system

1984 – 1987 Raber & Maercker GmbH / Stuttgart, Germany

Business Analyst & Programmer – HR/Payroll Program Module NIXDORF ERP Solution


EDUCATION & PROFESSIONAL ENRICHMENT


Three Year Foreign Degree in Business Administration, Berufskolleg Schorndorf, Germany

SAP Basics / SAP Processes in Sales & Distribution / SAP Processes in Procurement

PYRAMID/SIEMENS NIXDORF – Basics of Unix

Basics Windows 2003 Server Administration

NCSA – WINDOWS 2000 Server Administration

STX – EDI ANSI X12 EDI for Sales & Distribution

CALC/Canterbury – WINDOWS NT Network Systems Administration

CALC/Canterbury –  NOVELL Netware 3.1 Administration


WORK STATUS & LANGUAGES


Green Card Holder
Holding a German Passport and able to travel and work anywhere within the European Union.
German – native language
English – fluent
French – basic skills


Contact: Oliver Schmid  •  Greater Los Angeles Area, CA
Tel.: +1.310.742.3982  •  email: oschmid14@gmail.com


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Recommendations/References


“Oliver is a person who will exceed your expectations. His mastery of Information Technology, Project Management and leadership is both wide and deep. He is a solution oriented professional with a can-do attitude. It was a privilege to work with him because he helped his co-laborers grow and expand their talents, giving everyone a sense of accomplishment and satisfaction. Working with Oliver was a high point in my career as an IT Business Analyst and Project Manager.”

November 25, 2010
Terry Cochran, Project Manager, New Breed Logistics


“Mr. Schmid had a valuable impact on the success of the project, not only due to his overall business process knowledge and common sense approach, but also through his SAP Process skills and know-how. Mr. Schmid has been able to present creative ideas and communicate its benefits. He has been respected and well liked by the people at NOVAIDEA and his participation allowed for a successful project completion that was on time and on budget.” February 11, 2009

Top qualities: Great Results , Expert , High Integrity

Amalia Bañuelos
hired Oliver as a IT Consultant in 2007


“Oliver performs as a total business partner and brings his wide ranging set of skills, knowledge and expertise to all areas of business where improvement and greater efficiency can be attained. While he is an expert in IT matters, he takes a holistic view, which makes him exceptionally valuable to the organization. His leadership in the outsourcing of the Customer Care function demonstrated one of the examples of his ability. Oliver not only performed the research and developed the business case to include the economics, but also identified the appropriate partner, and then planned and implemented the IT support structure necessary to make the program a success.

I would welcome the opportunity to work with Oliver again in the future.” January 22, 2009

Joseph Jones, President, Alfred Karcher, Inc.
managed Oliver indirectly at Karcher Residential Solutions, Inc


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