Resume Oliver Schmid

Globally Experienced IT Director

Oliver Schmid — Sun, 22 Aug 2010 20:15:43 +0000

Following the three R’s: Respect for self Respect for others and *Responsibility for all your actions.

Oliver Schmid

Greater Los Angeles area – oschmid14@gmail.com

Director of IT

Director Information Systems • Project Manager Information Systems • Outsourcing Expert

Expertise: Project Management / Project Vision & Planning / IT Vendor Management

Success driven IT Leader offering 18+ years of success and expertise in managing data centers, deploying enterprise application solutions, implementing domestic and global scalable IT infrastructures and creating and leading teams. Excel in delivering high return on technology investments, instituting cost effective technologies, increase revenue streams through introduction of new technology services. Recognized for strength in integrating cross-functional applications and technologies built on common data, tools and processes.

Aligning Information Technology plans with strategic business objectives, including revenue growth and profitability through effective collaboration with key stakeholders.

Reorganizing dysfunctional IT departments.

Directing & managing complete IT Operations (Data Center, Telecomm, Video Conf., Infrastructure, general IT operations.

Project Manager of 3 full life-cycle SAP implementations and 3 upgrades (4.6c to ECC 6.0)

Lowering network operations cost by over 60% though contract negotiations and outsourcing.

Reduced yearly telecommunication cost by 70% or $200,000 through implementation of VoIP technology and successful contract negotiation with service providers

KEY PROJECTS

Performed analysis and benchmarking of various ERP Systems for a client in Montreal Canada. Made proposal for ERP Solution that provides the most effective outcome for the organization by replacing five standalone non-integrated island solutions with one completely integrated ERP Solution. ERP Solution will improve forecasting and planning accuracy and reduce month-end closing procedures from 10 business days to two business days.

Built an IT infrastructure, implemented technologies and cross-functional solutions to improve sales and production forecast and increase stock turnover from 12 weeks to 7 weeks in order to support an increase in sales of 75% within 1 year and 150% within 5 years and a gross-margin improvement of 300% over the same time period.

Successful at implementing SAP in two facilities (Manufacturing and Sales & Distribution) seamlessly, which ensured there was no disruption to Customer delivery.

Leadership in successfully outsourcing the customer care function in a matrix environment (offshore/onshore/domestic) for call escalation, which improved customer service by enabeling timely customer-support. Demonstrated success by reducing call abandonment from 75% to less than 1% and guaranteeing that all calls are answered after no more than three rings, without increasing call center operating cost and at the same time reducing product return rate by 60%.

CAREER HISTORY & ACCOMPLISHMENTS

03/2011 – Present American Honda Motor Co. Inc. / Torrance, CA

Project Manager SAP & EDI at the Information Services Division

Managing initiatives & projects to improve and optimize current business processes and increase process efficiencies.

Managing outsourcing EDI to an Integrated Service Provider project. This included sourcing potential vendors via RFI and selecting potential candidates using a detailed RFP process.

Resulting in …

… 85 to 90% cost reduction in onboarding new trading partners through improved EDI integration into SAP by building canonical backend integration files and from SAP

… Improving trading partner efficiencies and eliminating charge backs.

Managing a project to outsource LTL Freight Cost Optimization by sending delivery orders from SAP to third party freight optimization services who in return will consolidate shipment orders and provide least cost carriers, which in return will be loaded into SAP.

2008 – Present 4954 IT Consulting, LLC / El Segundo, CA

IT Management Consultant

Contract: ELOPAK, INC. – North America – 01/2010 – 03/2011

Coordinating and creating a local project team for a new JEEVES ERP Systems Roll-Out

Creating a project plan using Microsoft Project.

Performing “Project Life Cycle Management” (PLM) through WINDCHILL

Creating and coordinating the Blueprint phase of the project.

Project Coordinator in defining new Corporate Data Standard (CDS) for current and future Jeeves ERP Implementations (Article Master, Customer Master, Vendor Master, Routing, BOM) that comply with the interfaces reporting to financial corporate back-end-systems like Hyperion and Portolan.

Developing and proof reading macros using the Jeeves Macro Language (JML).

Coordinate testing, cut-over and developing a go-live contingency plan

Contract: ELOPAK, INC. – North America – 05/2009 – 09/2009

Performing a pre-study for a potential JEEVES ERPSystems roll-out at Montreal Canada location, including:

Analyzing of current business and manufacturing processes.

Performing benchmarking against other possible ERP Solutions, like SAP, GENIUS and MS DYNAMIX.

Contract: NOVAIDEA for client PETROBAS – Buenos Aires/Argentina. 11/2007 – 11/2008

Project Management Gap – Analysis SAP Roll-out South America

Consultation and Project Management for designing and developing SAP add-on module to calculate government royalties (tax) for oil extraction and oil refinery.

Managing the project effectively, and reducing development time, delivering final solution ahead of scheduled plan and below budget.

Contract: ATOS-ORIGIN for client SYMRISE – Holzminden / Germany

Project Management Gap – Analysis SAP Roll-out South America

Tasks included:

Evaluate/Analyze a previously aborted SAP Rollout for subsidiary in Argentina

Coordinate and evaluate, together with ATOS-ORIGIN technical Module Consultants, status of aborted rollout and make proposal on how to continue with new rollout.

Oversee and manage the gap analysis

Gathering the findings and presenting the result to Management and Steeringboard

2002 – 2008 KARCHER USA / Duluth, GA

Director of IT

Manage the Operations of the IT Infrastructure encompassing Data Centers, Data and Communications Networks, Servers, Desktops, Peripherals and Applications.

Project Manager for 3 SAP Implementations; including the modules, FI/CO – SD – MM – PP

PM – Implementation of inhouse and outsourced EDI Solutions integration into SAP.

Automation of A/R and A/P, including integration between SAP and banking systems, which resulted in improved cash flow and a better and timelier financial reporting.

Implementing new forecasting and demand planning tool (Demand Solutions) to assist in a better sales forecasting, this in return resulted in improved stock turnover.

IT PM during multiple logistics outsourcing projects to various 3PL providers.

Leading role in shaping global information technology strategy by building, with German HQ, a worldwide IT and Communication Network.

Outsourcing of local data center operations, resulting in decrease of IT assets by 50%, and reduction in IT operations and maintenance cost by 50%.

Developed and implemented disaster recovery plan.

Implemented VoIP Telephone System; allowing 50% reduction in communication cost.

Implemented VoIP Connectivity between various locations (onshore/offshore/nearshore), which allowed “no-cost” call routing between locations.

Reduced yearly telecommunication cost by 70% or $200,000 through implementation of VoIP technology and successful contract negotiation with service providers.

Sourced and implemented CRM technology RightNow, providing extended customer care support 24/7, which lead to 60% reduction in support calls and increased customer satisfaction. Offering more personalized service through tracking of previous support interactions.

1991 – 2001 KARCHER USA / Rancho Cucamonga, CA

MIS Manager

Project Management (PM) for all IT Initiatives related to first 3PL outsourcing project.

Design and built new data center at newly acquired facility and moved existing manufacturing data center from old location to new location with nearly no downtime.

PM inbound call center outsourcing to the Philippines, including defining and implementing required security protocols for backend integration into NIXODRF ERP.

Defining and implementing new business processes in regards to call center outsourcing.

Efficiency evaluation of domestic call center and offshore outsourcing of level one support.

Project team member in financial turn-around project.

Setup of a US based call center to support retail and end-user sales.

Change from mainframe environment to Client/Server environment.

Introduced and implemented EDI operations.

Designed, developed and implemented data warehouse solution (MS ACCESS), allowing for improved and more accurate reporting and sales & financial forecasting.

Designed, developed and maintained first ever world wide company web site in 1995.

1988 – 1991 ALFRED KARCHER GmbH & Co KG / Winnenden/Germany

Project Manager & Business Analyst

Deployed by HQ to manage project setup of IT infrastructure and ERP Solution at newly acquired manufacturing facility in California.

Analyzing operational IT business processes and defining and implementing new IT business processes.

Business Analyst & Programmer

Supporting 29 foreign sales & distribution subsidiaries in ERP Solution NIXDORF COMET.

Customizing of NIXDORF ERP solution to fit business need.

Developing and implementing new add-on solutions for NIXDORF ERP system

1984 – 1987 Raber & Maercker GmbH / Stuttgart, Germany

Business Analyst & Programmer – HR/Payroll Program Module NIXDORF ERP Solution

EDUCATION & PROFESSIONAL ENRICHMENT

Three Year Foreign Degree in Business Administration, Berufskolleg Schorndorf, Germany

SAP Basics / SAP Processes in Sales & Distribution / SAP Processes in Procurement

PYRAMID/SIEMENS NIXDORF – Basics of Unix

Basics Windows 2003 Server Administration

NCSA – WINDOWS 2000 Server Administration

STX – EDI ANSI X12 EDI for Sales & Distribution

CALC/Canterbury – WINDOWS NT Network Systems Administration

CALC/Canterbury – NOVELL Netware 3.1 Administration

WORK STATUS & LANGUAGES

Green Card Holder
Holding a German Passport and able to travel and work anywhere within the European Union.
German – native language
English – fluent
French – basic skills

Contact: Oliver Schmid • Greater Los Angeles Area, CA
Tel.: +1.310.742.3982 • email: oschmid14@gmail.com

Filed under: Career Opportunity, Job Search, Resume Tagged: @oliverschmid, BPO, Business, Business Process Optimization, Career, Chief information officer, CIO, Consultant, Contractor, CTO, Director IT, Enterprise resource planning, ERP, ERP Systems, German language, Germany, Global Experience, Information Systems, Infrastructure, IT Director, IT Leader, IT Manager, JEEVES, JEEVES Universal, JML, Job Search, kaercher, Karcher, Management, Management consulting, Microsoft Project, Nixdorf, Oliver Schmid, Opportunities, Outsourcing, professional, Project management, Project Manager, project team, Resume, RightNow, RightNow Techmology, SAP, SAP AG, SAP ERP, Solutions, Strategic, USA, Vice President IT, voip, VP IT

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Oliver Schmid — Wed, 09 Jun 2010 20:24:36 +0000

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Filed under: Career Opportunity, Job Search, Resume Tagged: Assessment, Business, CAP, Career Tests, CIO, Director IT, Employment, Expert, Ezine, Human resources, Industrial and Organizational, Information Technology, IT Director, IT Leader, Lebenslauf, Oliver Schmid, Oliver Schmidt, Psychology, Resume, Testing and Evaluation, VP IT

Recommendations/References

Oliver Schmid — Sun, 24 Jan 2010 08:24:02 +0000

“Oliver is a person who will exceed your expectations. His mastery of Information Technology, Project Management and leadership is both wide and deep. He is a solution oriented professional with a can-do attitude. It was a privilege to work with him because he helped his co-laborers grow and expand their talents, giving everyone a sense of accomplishment and satisfaction. Working with Oliver was a high point in my career as an IT Business Analyst and Project Manager.”

November 25, 2010
Terry Cochran, Project Manager, New Breed Logistics

“Mr. Schmid had a valuable impact on the success of the project, not only due to his overall business process knowledge and common sense approach, but also through his SAP Process skills and know-how. Mr. Schmid has been able to present creative ideas and communicate its benefits. He has been respected and well liked by the people at NOVAIDEA and his participation allowed for a successful project completion that was on time and on budget.” February 11, 2009

Top qualities: Great Results , Expert , High Integrity

Amalia Bañuelos
hired Oliver as a IT Consultant in 2007

“Oliver performs as a total business partner and brings his wide ranging set of skills, knowledge and expertise to all areas of business where improvement and greater efficiency can be attained. While he is an expert in IT matters, he takes a holistic view, which makes him exceptionally valuable to the organization. His leadership in the outsourcing of the Customer Care function demonstrated one of the examples of his ability. Oliver not only performed the research and developed the business case to include the economics, but also identified the appropriate partner, and then planned and implemented the IT support structure necessary to make the program a success.

I would welcome the opportunity to work with Oliver again in the future.” January 22, 2009

Joseph Jones, President, Alfred Karcher, Inc.
managed Oliver indirectly at Karcher Residential Solutions, Inc

“I would like to recommend Oliver Schmid as an associate I worked with while merging with Karcher North America. Oliver always went out of his way to help us with our SAP implementation even when there was no possible benefit to him or his company. He was extremely professional and a big help to us as a sister company representative. I am truly grateful for having worked with him and enjoyed his experience and knowledge of SAP.” January 20, 2009

Lonnie Knotts, Director of IS, C-Tech Industries
worked with Oliver at Karcher Residential Solutions, Inc

“Oliver and I worked together to implement a number of IT initiatives at Karcher while I was responsible for providing the resources for project implementation, Oliver successfully managed the projects for Karcher. We were able to deliver a number of key projects on time and on budget because of his drive, determination and business acumen….” December 16, 2008

John Kalusa, Director, Client Relations, Analysts International
was a consultant or contractor to Oliver at Karcher Residential Solutions, Inc

“I had the pleasure to work with Oliver Schmid for three and half years and I can tell that Oliver is a very innovative type of person and is always trying to find ways to help his co-workers. I would describe him as a team player and very hard work person, which dedicates his time to the company that he works for to achieve its success. I have no doubt that Oliver Schmid will fit perfectly to any organization and with his knowledge in the IT area he can help any organization to succeed.”September 9, 2008

Sergio De Oliveira, Logistics Mgr, Alfred Karcher, Inc.
worked with Oliver at Karcher Residential Solutions, Inc

“Oliver is a very knowledgeable and results orientated manager. He was successful at implementing SAP in 2 facilities seamlessly which ensured there was no disruption to Customer delivery.” September 8, 2008

Mark Haley, ceo, Karcher American Kleaner
managed Oliver at Karcher Residential Solutions, Inc

“Karcher Residential Solutions engaged Analysts International on several networking projects. In his position, Oliver provided invaluable direction, vision, and technical support required to ensure successful completion of those projects. As the lead engineer for Analysts International on those projects, Oliver and I worked closely together and he was a pleasure to work with.” June 16, 2008

Michael Bowyer, Senior Network Engineer, Analysts International
was a consultant or contractor to Oliver at Karcher Residential Solutions, Inc

“I have worked with Oliver for over 17 years at Alfred Karcher. I am pleased to recommend him as a highly skilled and dedicated employee. I have always been impressed with his skills and willingness to assist and resolve any hardware or systems issues presented to the outside sales force. Oliver will be a great asset to any company with his many years of broad experience.” April 3, 2008

Bill Allen, Vice President, Alfred Karcher, Inc.
worked with Oliver at Karcher Residential Solutions, Inc

“Oliver is a true team player, always there to help out and make any task as easy as possible.” March 28, 2008

Maria Swierzbinska, Operations Manager, Consumer Product Services was a consultant or contractor to Oliver at Karcher Residential Solutions, Inc

“I’ve worked with Oliver over the past year as our two companies partnered on an EDI/Supply Chain integration project. He communicated a clear vision for his IT department. Oliver was well versed in his company’s supply chain and business processes. He involved other key resources within the organization to ensure that everyone’s needs were met. Our implementation staff commented that Oliver’s knowledge and responsiveness were pivotal in a quick and seamless migration. Oliver would be a great leader of any IT organization.” March 13, 2008

Scott Feinstein, Account Executive, SPS Commerce was a consultant or contractor to Oliver at Karcher Residential Solutions, Inc

“I’ve worked with Oliver Schmid for over five years at Karcher. During this time I have found Oliver to be one of the most focused, energetic and knowledgeable IT professionals I have had the pleasure to know. He is always proactive in his comittment to excel in his field of responsibilities and be involved with all aspects of the business.” March 13, 2008

David Goodman, Credit Manager, Alfred Karcher, Inc.
worked directly with Oliver at Karcher Residential Solutions, Inc

“I have worked with Oliver Schmid for over 3 years. I have always found him to be very helpful and patient. He has always been willing to help me and train me on any new procedure. He treats you as an equal. He is consistent and has been a pleasure to work with. Regards, Brenda H. Miller Executive Admin/ Office Manager” March 10, 2008

Brenda Miller, Executive Admin/Office Manager, Karcher Residential Solutions (USA)
worked directly with Oliver at Karcher Residential Solutions, Inc

“Over the past 5 years, I have had the pleasure of working with Oliver to handle the telecommunications systems for his company. I’ve always found Oliver to be very personable and easy to get along with. From a vendor/client perspective I always knew that when Oliver called for assistance he had already tried the basic common sense stuff and had a real issue that needed attention. In addition, Oliver had a sound technical background and understood the more complex concepts related to multi-site VoIP.” March 7, 2008

Matt Bryan, Technical Consultant, KME Systems Inc
was a consultant or contractor to Oliver at Karcher Residential Solutions, Inc

“Oliver is one of the brightest and most capable IT Directors that I have worked with.” March 7, 2008

John Carter, President, Radical Support
was a consultant or contractor to Oliver at Karcher Residential Solutions, Inc

“I have had the pleasure of working with Oliver as a client for the past several years. Throughout the relationship, he has consistently provided clear directives that reflect thorough planning and extensive knowledge of Karcher’s systems.” March 7, 2008

Ralph Davis, MIS Director, CCT Marketing, LLC
was a consultant or contractor to Oliver at Karcher Residential Solutions, Inc

“I worked with Oliver as an outsourced EDI consultant employed by Seeburger, Inc.. I found Oliver to be well versed in Karcher’s IT business practices. Oliver is extremely organized and works to find the most efficient and cost effective IT business solutions.” March 7, 2008

Sandra Greer, EDI Specialist, Perot Systems Corporation
was a consultant or contractor to Oliver at Karcher Residential Solutions, Inc

“Oliver was working for another group in the company, before I hired him to work for me to manage the outsourcing of his staff and then manage the outsource managers from various IT fields. This was a drastic change in concept but was necessary to lean out the IT support while we tripled the sales for the company at the same time we were installing SAP. Most people at this level in the company do not deal with drastic changes well but Oliver soon became the lead person in the transition. As the Senior VP and CFO, it was critical that for the company and my career that I have someone trustworthy and competent to take charge of this transition. Before my departure, I recommended the promotion to Director of IT, which was carried out. Feel free to contact me for any additional information.” October 9, 2007

Top qualities: Great Results, High Integrity, Creative

Aurelian Bukatko CFO at Alfred Karcher Inc.

“Oliver is hard working, innovative, thinks out of the box and takes ownership of the results rather than “just get the job done”.” August 2, 2007

Stefan Walliser, VP and CFO, Alfred Karcher Inc. and American Kleaner Mfg. Co.
managed Oliver at Alfred Karcher, Inc

“Oliver is an excellent IT supervisor because he realizes that management succeeds via the efforts of his staff. He is able to delegate responsibility and then trust his people to perform. He empowers his staff to make critical decisions without second-guessing them. He shares his goals with his staff, is an effective listener, and shows his appreciation for the efforts of others.” August 1, 2007

Karen Hart, Network Administrator, Alfred Karcher, Inc.
reported to Oliver at Alfred Karcher, Inc

“I have worked with Oliver for several years in regards to his communication needs. He is extremely adept at working with new technology and willing to do what it takes to make a project successful. His attention to detail and professionalism makes him an ideal customer of ours. I do not hesitate to recommend him to anyone.” January 9, 2007

Mark Essayian, President, KME Systems Inc
was a consultant or contractor to Oliver at Alfred Karcher, Inc

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